Frequently Asked Questions
If you have a question that’s not answered here, email it to us at firstname.lastname@example.org. You can expect a response within 24 hours on business days, or on the next business day.
Storefront & Pick-Up
Yes! We are thrilled to be open once again for our community and are excited to see you at the shop!
Come visit us Mon-Fri 11 AM - 7 PM, or Sat-Sun 10 AM - 6 PM
Come visit us Mon-Fri 11 AM - 7 PM, or Sat-Sun 10 AM - 6 PM
As of July 1, 2021, we are no longer requiring vaccinated customers and staff to wear masks while shopping in our store. We kindly ask that if you are not vaccinated, you bring a mask to wear while shopping, or use one of the disposable masks provided at the door.
Yes! Place your order online and select Pick-Up in the shipping portion of the checkout process. Pickup orders are processed within 1-4 business days. We will email you when your order is ready to pickup. When you arrive for pickup, call the shop and give us your name and order number. We will set your order on the pickup table outside the shop’s front door and you will take it from there.
- If you intend to come into the store for pickup, please wear a mask.
- Pickup hours mirror shopping hours (M-F 11-7, Sa-Su 10-6)
- We will hold pickup orders for six days after emailing that they are ready. After that, the order will be subject to cancellation and refund, less a $5 restocking fee or the order total, whichever is less.
- No exchanges or additions at pickup.
- If you have special needs or circumstances, email or call us — we’ll try our best to come up with a solution that works for you.
Yes! Items are subject to what is in stock. Please call to inquire.
Online Orders & Payment
If your order subtotal is at least $100 and is shipping within the U.S., we'll cover the cost of shipping, and the discount will apply automatically at checkout — no discount code required. Unless expressly specified via email or note in the comments section, we will choose the most economical carrier for shipping your order.
Yes! All of our gift sets come in gift boxes. If you would like us to box up individually purchased spices (in bags, jars, or tins), please add this Gift Wrap option to your cart.
If you need to make a change to your order, please CALL US as soon as possible, and we will do our best to accommodate.
Yes! With the migration of our website to a new system, gift cards can now be used both in-store and online. If you had an existing gift card to our online store, you should have received a new gift card code via email. Please BRING THIS WITH YOU to the store and we can apply it to your order.
Use the help feature on our website (bottom right), which will submit an email ticket to our support team. We'll do our best to return your inquiry within 24 hours.
Yes, you may call us at 617-945-1888 Mon-Fri 11-7, Sat-Sun 10-6 to place an order for pickup or shipping.
Yes! We accept all express checkout methods, including ApplePay and Google Pay.
Possibly! E-mail or call us to find out if it’s in stock.
Yes, for most spices. Many have a 1 pound option available on the product page - you can see a complete list of bulk offerings here. If you don't see what you're looking for, e-mail us with as much information as possible about your needs and we’ll send you a quote.
Yes! Please have the existing gift card number ready when you call or visit, along with a credit card to cover any remaining balance.
Shipping & Receiving Orders
You will likely receive your order within 5-7 business days from when you place it (for orders placed between 8AM - 5PM EST). We’re currently processing orders for shipping in 1-3 business days, and then shipping will take an additional 1-3 business days depending on where you live. You will receive a shipping confirmation e-mail with tracking information once your order has shipped. If you haven’t received your order within 12 days of placing it, please contact us by e-mail.
Email us right away (within 30 days of receiving your order) and include your order number. Photos are helpful. We’ll get a replacement or the missing item shipped out promptly.
Yes, as long as the order has not already been shipped out . Please CALL US with this information as soon as possible for the best chance of being able to redirect your package. If the order has already been picked up by the carrier, unfortunately there is not much we can do to redirect it. You can try calling the carrier’s local annex to have it held or redirected, or you can try to make arrangements to have it refused/sent back to us from the address where the package is headed. We are happy to reship the order once it makes its way back to us, but will pass on the shipping charges to you.
Yes! Select your shipping country at checkout and choose your preferred international rate.
All sales of consumable items are final. If your order is damaged or incorrect, please let us know asap by emailing email@example.com. For select unused, unopened, non-food retail items (e.g. pepper grinders), returns or exchanges may be possible. Customers are responsible for all shipping costs for returns or exchanges.
Products & Packaging
The new spice bags are actually a little more eco-friendly than our old bags, which were neither recyclable or compostable. The old bags were shipped from overseas to a US distributor, and then shipped to a silkscreener to print the backs with our branding, and then shipped to us to be stickered and labelled in-house. The new bags are digitally printed right here in Boston, so the carbon footprint is a lot smaller, and we've now removed the waste associated with silkscreening and stickering. We're also now supporting a local business with our packaging purchases!
As a certified B-Corp, it's built into our mission to reduce our carbon footprint and waste at every stage of production. It's our intention to eventually have a third party life cycle analysis done for all of our packaging options, including our glass jars, to determine what the best options are and where we can make changes that make sense for our costs, the recycling services most people have available to them, etc.While we acknowledge that plastic is not viewed as environmentally friendly, we’re working hard to see the bigger picture, especially while development of compostable plastics evolves and becomes a more viable option.
Yes! Our pure spices and Classic Blends come in various sizes of glass jars or resealable bags. (The options for each item are shown in a pull-down menu under packaging type on its product page). Our Signature Blends are packed only in vintage-inspired tins. You can purchase our empty spice jars here.