Frequently Asked Questions

If you have a question that’s not answered here, email it to us at support@curiospice.com. You can expect a response within 24 hours on business days, or on the next business day. 


Storefront & Pick-Up

Yes! Come visit us Mon-Fri 11 AM - 7 PM, or Sat-Sun 10 AM - 6 PM. Masks are optional as of March 2022 for all shoppers and staff. Our staff are fully vaccinated and we provide masks at the door if desired.
The City of Cambridge has lifted its mask mandate as of March 2022 and so wearing a mask is personal preference. All our staff are fully vaccinated and we continue to offer masks at the door for people who want them.
Yes! Place your order online and select Pick-Up in the shipping portion of the checkout process. Pickup orders are processed within 1-4 business days. We will email you when your order is ready to pickup. 
  • Pickup hours mirror shopping hours (M-F 11-7, Sa-Su 10-6)
  • We will hold pickup orders for two weeks after sending a notification that the order is ready. After 14 days, the order will be considered abandoned and subject to cancellation without refund.
Yes! Items are subject to what is in stock. Please call to inquire.


Online Orders & Payment

If your order subtotal is at least $100 and is shipping within the U.S., we'll cover the cost of shipping, and the discount will apply automatically at checkout — no discount code required. We will choose the most economical carrier for shipping your order.
Yes! All of our gift sets come in gift boxes. If you would like us to box up individually purchased spices (in bags, jars, or tins), please add this Gift Wrap option to your cart.
If you need to make a change to your order, please CALL US as soon as possible, and we will do our best to accommodate. If we cannot edit your order, we will cancel it and assist you in placing a new one.
Yes! Gift cards can now be used both in-store and online. 
Use the help feature on our website (bottom left), which will submit an email ticket to our support team, or send us an email at support@curiospice.com. We'll do our best to return your inquiry within 24 hours.Inquiries submitted after hours on Saturday or all day Sunday will be answered on Monday.
Yes, you may call us at 617-945-1888 x2 Mon-Fri 11-7, Sat-Sun 10-6 to place an order for pickup or shipping.
Yes! We accept all express checkout methods, including ApplePay and Google Pay.
Yes, for most spices. Many have a 1 pound option available on the product page - you can see a complete list of bulk offerings here. If you don't see what you're looking for, e-mail us with as much information as possible about your needs and we’ll send you a quote, or email wholesale@curiospice.com for foodservice pricing.


Shipping & Receiving Orders

You will likely receive your order within 5-7 business days from when you place it (for orders placed between 8AM - 5PM EST). We’re currently processing orders for shipping in 1-3 business days, and then shipping will take an additional 1-3 business days depending on where you live. You will receive a shipping confirmation e-mail with tracking information once your order has shipped. If you haven’t received your order within 12 days of placing it, please contact us by e-mail.
Email us right away (within 30 days of receiving your order) and include your order number. Photos are helpful. We’ll get a replacement or the missing item shipped out promptly.
Yes, as long as the order has not already been shipped out . Please CALL US with this information as soon as possible for the best chance of being able to redirect your package. If the order has already been picked up by the carrier, unfortunately there is not much we can do to redirect it. You can try calling the carrier’s local annex to have it held or redirected, or you can try to make arrangements to have it refused/sent back to us from the address where the package is headed. We are happy to reship the order once it makes its way back to us, but will pass on the shipping charges to you.
Yes! Select your shipping country at checkout and choose your preferred international rate.
All sales of consumable items and gift cards are final. If your order is damaged or incorrect, please let us know asap by emailing support@curiospice.com. For select unused, unopened, non-food retail items (e.g. pepper grinders), returns or exchanges may be possible. Customers are responsible for all shipping costs for returns or exchanges.


Products & Packaging

The new spice bags are actually a little more eco-friendly than our old bags, which were neither recyclable or compostable. The old bags were shipped from overseas to a US distributor, and then shipped to a silkscreener to print the backs with our branding, and then shipped to us to be stickered and labelled in-house. The new bags are digitally printed right here in Boston, so the carbon footprint is a lot smaller, and we've now removed the waste associated with silkscreening and stickering. We're also now supporting a local business with our packaging purchases!
As a certified B-Corp, it's built into our mission to reduce our carbon footprint and waste at every stage of production. It's our intention to eventually have a third party life cycle analysis done for all of our packaging options, including our glass jars, to determine what the best options are and where we can make changes that make sense for our costs, the recycling services most people have available to them, etc.
While we acknowledge that plastic is not viewed as environmentally friendly, we’re working hard to see the bigger picture, especially while development of compostable plastics evolves and becomes a more viable option.
Yes! Our pure spices and Classic Blends come in various sizes of glass jars or resealable bags. (The options for each item are shown in a pull-down menu under packaging type on its product page). Our Signature Blends are packed only in vintage-inspired tins. You can purchase our empty spice jars here.
The quality and purity of our spices is important to us. We work diligently with our producers and suppliers to perform testing for microbes and other contaminants to ensure we’re supplying the safest and best quality spices possible. Heavy metals (lead, mercury, arsenic, cadmium), which occur naturally in plants in levels that vary depending on origin, can be harmful in significant amounts. Curio Spice Company periodically tests our spices, especially those prone to heavy metal uptake from soil, using third party laboratories.